(i) Online Payment Orders
You have the right to a refund for a cancelled order only if a Merchant has not yet accepted your Order. Should you still decide to cancel your order after it has been accepted by the Merchant, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled order.
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact the Merchant immediately to resolve the matter. In some cases, KooDoo may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
KooDoo reserves the right to cancel any Order and/or suspend, deactivate or terminate your KooDoo account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your KooDoo account and/or with your Order.